Maintenance and support agreements are similar to insurance contracts. You can’t do without them, but if no service is required, then you receive little in return for your money.

This is why Ordina has come up with a new model for service desk support: the Service Oriented Pricing Model (SOPM). It works on the same principles as a credit card. You yourself set the amount you wish to allocate to servicing. You will be informed of the price of every type of activity or service intervention – including high priority call-outs and on-site services. For each intervention, the agreed amount will be debited from your credit card, until your account is down to zero. Every euro is therefore well spent.

ollaboration with the Ordina service desk always starts with thorough preparation. This entails, for example, setting up the knowledge database, discussions with the key users, and process and reporting agreements. For more details, please contact kris.marchi@ordina.be.