Ordina has its own service desk. As a customer, you get support of a superior quality, based on ITIL. The purpose of the Ordina service desk: to guarantee maximum availability of your IT systems, and support your business needs efficiently.
The service desk is open every working day from 9 AM to 6 PM.
Working method
Every contact with our service desk leads to a logged call in our service desk call system. A team of specialised and certified staff members deals with all calls. If necessary, they call on the expertise of trusted subcontractors, who regularly report about the results of their actions.
Save on service
On-site assistance is only necessary if the problem cannot be solved via the telephone or remote access. As a result, you will make savings on your management and service costs. The incident logging system will give you insight into structural problems within your systems.
Service Level Agreement
Ordina makes clear Service Level Agreements (SLA) - contracts about the scope of the IT service provided, and how it is to be provided. Every month, your Service Level Manager and the Ordina Service Manager consult about performance and the points that require improvement.