E-government services are increasingly in evidence in Europe. Citizens and companies are very demanding. They want a personalised service with a minimum of costs and formalities, via a single interface that transcends individual government bodies. The services must be efficient, user-friendly and secure. Moreover, it must be accessible via various channels. As a public service, you face a lot of ICT challenges. Ordina has specialised skills and solutions for a large number of government requirements: you will find them in the form of projects, consultancy, project staffing and outsourcing.
Government under pressure
International agreements by the European Union or the Kyoto Agreement restrict room for manoeuvre. Citizens and companies demand efficiency and professionalism. Economic realities like the ageing population and the slow-down in growth are imposing cost-cutting. At the same time, new ICT technologies demand investment. Demand for ICT staff is significant in government, mainly for system architecture, internet-based applications and systems integration.
Business priorities
- growing interest in Citizen Relationship Management;
- change management;
- e-government initiatives: Admin-to-Admin (G2G), Admin-to-Business (G2B) and Admin-to-Citizen (G2C);
- digital archiving;
- workflow management;
- portal and intranet projects, shared workspaces;
- Business Process Redesign;
- mobile solutions for officials working in the field;
- reporting;
- project management.
For each of these fields, Ordina offers specialised services.
Ordina offers administrations high-level technical know-how in the following areas:
- service oriented architectures (SOA);
- technical integration of IT systems;
- portals and intranets;
- analytics;
- J2EE development;
- .NET services;
- open source;
- Cobol development;
- application management;
- website hosting.
Ordina provides consultancy for aligning your business processes with ICT. Our consultants deliver a wealth of contextual expertise in areas like:
- architecture & alignment consultancy: business and ICT architecture, customer care centres, alignment of business strategy with ICT;
- quality consultancy: total quality management in the ICT organisation, based on models like ITIL, T-MAP and CMM; test consultancy and test management;
- project management: project and programme management, interim management and change management.
Ordina offers experienced ICT staff, rapidly and at competitive prices. We make no-nonsense agreements about required service levels - such as response time, employable capacity, quality and price.
Outsourcing
Ordina takes over the development and management of your ICT applications, systems and infrastructures - which may or may not include staff and assets. Ordina charges competitive rates and maintains high quality. We offer you sound guarantees for continuity and availability.