The telecommunications sector and utility companies are involved in a transition process. They are shaking off their monopolistic character and evolving to a market-driven approach. That entails a sizeable number of challenges. Ordina offers specific solutions in the form of
consultancy, projects, project staffing, outsourcing and rightsourcing.
Your challenge: the liberalised market
In the liberalised market, new players are appearing who are not troubled with inheritances from the past. Their approach is flexible and customer-focused from the outset. Competition is squeezing profit margins. Companies are engaging in price wars, competing for market share and locking customers in with all kinds of marketing techniques. Heavy investments in technology, infrastructure and research are forcing them to seek economies of scale. Mergers and acquisitions are resulting in large conglomerates.
ICT priorities
The mergers and acquisitions often lead to heterogeneous IT infrastructures and unwieldy legacy systems. Integrated systems and data are an important prerequisite for an overall picture, and correct decision-making. Many telecom and utility companies are focused on a better cost structure and higher operational efficiency. They must be able to respond fast to changes in the marketplace. The importance of the internet is growing as a platform for customer relationships, sales support and dissemination of knowledge. For utility companies, compliance with international laws and regulations is another key area.
Ordina provides consultancy for aligning your business processes with ICT. Our consultants deliver a wealth of contextual expertise in areas like:
- integration and harmonisation (e.g. integration of web applications with SAP environment, ...);
- architecture & alignment consultancy: business and ICT architecture, customer care centres, alignment of business strategy with ICT;
- operational efficiency;
- compliancy;
- consolidation;
- internet solutions;
- quality consultancy: total quality management in the ICT organisation, based on models like ITIL, T-MAP and CMM; test consultancy and test management;
- project management: project and programme management, interim management;
- incident, change and release management.
Ordina facilitates your business with various types of projects:
- infrastructure projects: maintaining, keeping up-and-running and enhancing the systems that support your daily activities; Ordina offers service packages for IT Landscape Optimization, Service Oriented Architecture Roadmap, Infrastructure Solutions & Outsourcing and Application Management;
- projects that automate your company's activities, and reduce the total cost of business transactions, such as SAP consultancy, Enterprise Resource Planning, Customer Relationship Management, mobile solutions, Advanced Planning & Scheduling, portals and custom software development;
- information management projects, enabling your company to improve decision-taking processes, control and measure activities more precisely and improve quality.
Ordina offers experienced ICT staff, rapidly and at competitive prices. We make no-nonsense agreements about required service levels - such as response time, employable capacity, quality and price.
Outsourcing
Ordina takes over the development and management of your ICT applications, systems and infrastructures - which may or may not include staff and assets. Ordina charges competitive rates and maintains high quality. We offer you sound guarantees for continuity and availability.
Rightsourcing
Today, your procurement strategy is very important, as you want to derive maximum added value from your investments in technology and business processes. That is why Ordina developed a
rightsourcing model. Using this model enables you to achieve an optimal balance between outsourcing, offshoring and project services. Ordina charges competitive rates and maintains high quality. We offer you sound guarantees for continuity and availability.