Never lose sight of the end-user

Thierry Marck

Thierry Marck, 31 hockey player, is new at Ordina. Since January, he has been working as a UX researcher and user interface designer. He tells you exactly what that entails.

What exactly do you do at Ordina?

Thierry: “I oversee the experience that the end-user has with digital tools. I map out his or her expectations, make a design, and explain it all clearly to the developer. I form a link between the two. Functional analysts and managers used to determine the direction of a project, without directly involving the user. But the success of a tool stands or falls depending on user satisfaction. That is exactly what makes my job so important.”

How did you come across Ordina?

“A friend’s positive experience with the Kickstarter course persuaded me to contact Ordina. Originally, I expressed an interest in the testing team, but my current business unit manager saw creative potential in me, and pointed me in the direction of the Clockwork unit. I was soon invited to parties and events, months before there was any question of a contract. So I could soak up the atmosphere and get to know my future colleagues. I immediately felt welcome and wanted to start working there.”

What makes working at Ordina such fun?

“All our colleagues work together very closely, both in the team and across units. Everyone helps each other, and there is very little hierarchy: my manager sits on my island, and is always ready to help. We went together to BUMP, a conference where internationally famous designers share their creative vision. There is also scope for relaxing: I took part in the Hercules Trophy, and cycled together with 200 colleagues in the Amstel Gold Race. Recently we went with all our colleagues and their families to Pairi Daiza, a true Ordina party!