Building Belgium’s first fully online sales platform for rental car stock

D’Ieteren

Our objective was to build an online platform where customers can buy a stock car from any location in Belgium. The innovative online sales process can be completed entirely through a digital platform.

Buying cars in a whole new way

The innovative online sales process can be completed entirely through a digital platform, including the signing of the contract, the payment of an advance and the choice of payment method. The customer should even be able to sign the order form for the vehicle and any financing contract directly on the platform via VDFin.

Quality design based on user research

In the first phase of this project, we were asked to build a pilot version for Volkswagen, rolling this out in a later phase to Audi, Seat and ŠKODA.

A good collaboration between business, developers, end-users, security, and legal instances was key to ensure our designs met all the expectations of all the stakeholders. In order to bring our designs to life, the Clockwork UX team was strengthened by a copywriter and a number of Ordina developers.

Interested in learning more about this case? Make sure to check out the interview regarding this case on Kanaal Z.