SERVICE DELIVERY MANAGER DEVELOPMENT

As a service delivery manager, you are the single point of contact responsible for planning and executing projects and/or managed services for our clients. In this role, you manage Ordina teams with the goal of customer satisfaction. You create correct schedules and ensure clear agreements. You communicate at different levels in the client organisation and build and maintain client relationships. You contribute to the development, expansion and improvement of our services. You ensure that the workload/capacity is in line with the profitability and quality of the services provided (KPIs / SLAs definition and follow-up, reporting, customer meeting, etc). 

Who we are looking for

  • You have a bachelor or master degree and at least 5 years of relevant experience with project and/or service management within an IT development environment
  • You have sufficient technical insight to lead development teams that are active in the world of Java, containerization, cloud platforms such as Azure, AWS, …
  • You know how to set up application life cycle management in an organisation: you can convert a customer request into a concrete project proposal and manage the delivery teams
  • You are able to take the lead in result-driven projects, to coordinate SLAs with the customer and you are strong in reporting
  • You like to participate in pre-sales activities and to apply your expertise in order to win a proposal
  • You are constantly looking for a balance between the interests of Ordina and the client 
  • You give high priority to ‘trust’ and ‘partnership’.
  • You are a people manager and a strong communicator
  • You speak and write fluently in Dutch and English, French is an advantage

What we offer

  • You contribute to challenging projects at top Belgian and international companies in diverse sectors
  • You work in a high-tech environment with a focus on knowledge and innovation, an open no-nonsense business culture with space for personal initiative
  • You will be part of JWorks, a dynamic development unit within Ordina
  • Standing still is going backwards, you will be part of a team where knowledge is actively shared
  • You keep your technical and social skills up to date at our Ordina Academy you are supported in obtaining certificates
  • You receive a competitive salary package with additional benefits such as a company car, laptop, insurance package, luncheon vouchers, expense account etc.
  • You can take part in fun business and team building activities
  • You can optimize your net salary thanks to our IP-reward