Ordina developed a planning tool based on Quintiq for ISS Belgium. A mobile application, based on the ePocket Handyman, provides maximum support to workers in the field. The new system integrates seamlessly with the existing SAP environment. The project led to many changes in the organization of ISS Belgium, where carefully-considered change management was the key to success. A capacity plan now provides an annual overview of the availability of personnel, equipment/materials and vehicles. This plan maps out the forecast workload, based on current and new contracts. Based on the annual plan, planners draw up a monthly and weekly schedule for each employee. The weekly schedule can be updated daily, to reflect new requests or absences. Every employee can connect to the planners using a mobile device. With this device, they record the progress of their work, changes in schedule or the equipment used by them.