Hilde Heylen Sales Manager +32 496 23 53 02

SAP Application Management


It was a smart choice to run your critical business processes on SAP. But this implies, of course, that your SAP system is up & running at all times. So you can focus on your core business.

Focus on strengths is exactly what we do at Ordina. Our SAP experts speak the language of SAP, and therefore get the best from your system. Our first, second and third-line SAP support proceeds according to your business operation. Our people work locally, speak your language and come to you if necessary.

This dedication pays off: Ordina is an official SAP VAR partner and obtained the PCOE (Partner Center of Expertise) Certificate, an audited quality label for SAP support services.


Ordina’s SAP customer service is always on hand to ensure that your SAP systems are always running smoothly. We built our expertise according to the best practices of IT service management to serve you promptly. You can contact us for service desk, incident management, problem management, change management, release management and service level management.


Naturally, we address all possible SAP problems rapidly. Your support tickets are logged centrally in our service desk and further treated and resolved according to the ITIL rules. Our support is not restricted to responding to problems. We also provide you with practical advice and proactively monitor your system.


You choose the Service Level Agreement that best fits your organization: bronze, silver, gold or custom. We do not consider that agreement as an end, rather as a starting point. We are flexible in our services. Trust and cooperation are at the top of our list of priorities.


Our cost-effective SAP support offers you many advantages and additional benefits. Obviously, a central reporting point for all your questions ensures short response and resolution times. We also provide additional advice on patches, upgrades and legal compliance. Finally, we constantly fine-tune our services through monthly reports and periodic service review meetings.


As a result, you increase your system performance, minimize downtime and your SAP system keeps contributing to strong business performance.

SAP Application Management Contact Contact Hilde Heylen