Organisations must be able to rely on an IT service that supports their processes effectively. With the growing importance of ICT in business, the demands placed by customers on the IT service are also becoming ever greater. Think, for example, of high availability, always the right capacity, optimisation of costs, flexibility, appropriate support and a short time to market. IT Service Management (technical management and application management) is the field that deals with setting up, managing and improving the ICT service provided to an organisation’s internal and external customers. Are your processes efficiently organised? Is your service quality optimal? Take the test! Request your free link to the online Service Management Tool and get an insight into the level of maturity of your IT service!