Hilde Heylen Sales Manager +32 496 23 53 02

Service Management


The Industry & Utilities market is extremely competitive. Customers are becoming more vocal and increasingly better informed. A flawless customer service is essential in order to maximize customer retention, customer satisfaction and efficient service provision.

Ordina supports your company with SAP based CRM and Customer Service solutions. We integrate the latest trends in your system, such as mobile applications and the integration of social media. In short, we ensure that the relationship with your customer runs like clockwork.


Ordina takes care of the development, implementation and support of SAP CRM and SAP Customer Service solutions tailored to your needs.


You can count on us to streamline a wide range of services: call centers, maintenance reports and management of maintenance orders, returns and repairs, logistics for spare parts, field service and mobile scenarios (Syclo), maintenance contracts and SLAs, complaints handling, time recording, resource planning, etc.


Ordina analyzes your requirements based on a QuickScan and selects the best solution. A Fit/Gap analysis shows the extent to which your processes correspond to standard SAP best practices.


We start by defining, streamlining and optimizing your business processes. Ordina follows the proven Prince2 and ASAP methodologies to ensure an effective implementation. In addition, you can always rely on our ITIL (Information Technology Infrastructure Library) based SLA.


Ordina ensures the seamless integration of your sales, logistics, HR and accounting in SAP ERP.


Real-time insight into your company processes allows you to provide optimum and efficient services. This will in turn ensure higher customer retention. A tighter service provision also reduces disputes over contracts and possible damage claims.


Your ERP system saves tons of unnecessary paper. Mobile applications and a user-friendly interface ensure that your employees pick up the system quickly. Finally, faster invoicing makes sure you control your operational capital.

Service Management Contact Contact Hilde Heylen