Johan Steppe Business Unit Manager +32 485 07 11 93


Ordina’s digital engagement office

Digital technologies do with the human brain what steam-powered machines did with manpower during the Industrial Revolution. The limits of what is possible are being pushed further and further, resulting in a substantial increase in productivity and profitability.
Digital tools are increasingly permeating our society: computers are becoming ever more powerful, machine learning techniques ever more advanced and self-learning algorithms ever smarter.
The biggest challenges are no longer associated with technology, but with the people who have to use these tools.
The user is always right!
How can an optimal user experience contribute to the success of your business and even be a differentiator? Is user experience merely a matter of cosmetics? How can you design effective interaction?
Digital is a means and not an end in itself, not even in the digital era.

Clockwork Contact Contact Johan Steppe
customer experience

Customer experience

Today’s customers are picky when it comes to choosing products and services. If there is no added value to be gained, their answer will be a resounding ‘NO’. Quality levels have to be top-notch. And they need to translate into a comprehensive customer experience. Clockwork will create a full range of strong, positive experiences, which in turn lead to happy customers. And happy customers are loyal, satisfied and committed.

We create positive customer experiences by guiding your customers through a meaningful journey. This approach is perfectly suited for all kinds of businesses, each with their own needs and expectations.

experience clockwork

Employee experience

In today’s economy, employee engagement has become key. Happy employees will give way to higher productivity levels, more sales and increased profitability. On top of that, employee engagement leads to better staff retention.

Against this backdrop, many organizations are faced with huge challenges:

  • How to attract and retain the best employees?
  • How to optimize our working environment?
  • How to understand the real needs of our employees?
  • How to successfully implement the ‘new way of working’?
  • How to inspire, motivate and stimulate our employees?

At Clockwork, we create, design, develop and implement top notch (digital) solutions that help you overcome these challenges. How? Think of enterprise social networks, learning & personal development, innovation communities, collaborating & sharing, smart ‘on the road’ tools, etc. 

inspireren creren en innoveren

inspire, create and innovate

A company must dare to innovate in order to stay ahead of its competitors and persuade customers.
Innovation is an important part of the business landscape. But it is often unclear how to start it and, more importantly, how to achieve it.
Each innovation is the result of a process.
Clockwork works with a Value Discovery approach. Organisations that want to innovate are guided through the steps of inspire, realise and manage. We help you with your vision of the technological innovations and to bring about a “change in thinking” in your organisation.