UX & Service Design

We create digital products and services


At Clockwork, we believe in creating digital experiences based on business goals, extensive research, and user needs. We focus on the outcome – not the output – by delivering quality, value-driven work. Depending on the type of project, we offer different services.

Clockwork: the UX and Service Design agency of the Ordina group

The services we provide as a UX and Service Design agency can be divided into Strategical Design and Executional Design.

Through service design and user & market research, we use Strategical Design to seek out opportunities for your products and services to create better digital experiences.

These opportunities are then executed during the Executional Design process through user experience (UX) design and user interface (UI) design. This means that, based on collected and conducted research, we create, iterate upon, and user test designs and prototypes.

We’re passionate about creating products and experiences that are both data-driven and human-centric.

Throughout every project, there are a few key elements that are always present in the way we work.

  1. UX Research
    Whether it’s (re)designing an app or setting up a service strategy, we believe research should always be a vital part of the process. We want to do things right, make sure we understand the requirements and context, so that the most important business and user needs are aligned and met.
  2. Value-driven
    We’re not interested in creating beautiful but empty boxes. We strive to deliver user-friendly and accessible designs that meet their objectives. For us it’s not about deliverables; it’s about creating a tangible impact for everyone involved.
  3. Design thinking
    Our methodology is based on the design thinking process. Through design, ideation, iteration, and testing, we can create something that is technologically feasible, economically viable, and desirable for your company as well as your customers and stakeholders.
  4. End-to-end
    As part of the Ordina group, we can create the designs as well as build them. Through frequent communication throughout the project, we can ensure the technical feasibility of the products and services we’re creating.

Interested? Want to know more? Get in touch!

More Clockwork?

Find us at www.cw.be!