Field Service Planning - Multi Resource

The need for flexibility and productivity remains as high as ever. Nevertheless, labor shortages and increasingly discerning employees require organizations to be smarter and more flexible with workforce planning.

Scheduling employees with diverse experiences and competencies is a complex puzzle. Especially when your people work externally on your customer’s premises, as home care workers, installers, technicians, security personnel, etc. and requiring specific equipment. Facilitating a schedule which considers all the necessities and wishes of your people alongside your customers creates a multifaceted challenge for the planners. How do you plan each field service employee and their resources as efficiently as possible, while considering the needs and wishes of your people and your customers?

Poor workforce planning may lead to high employee turnover with then higher recruitment and training costs, lower satisfaction, and reduced employee engagement with potential negative implications for customer service.

Ordina Field Service Planning – Multi Resource provides a scalable, digital managed solution for scheduling tasks and resources on-site. Ordina has based this service on the best of breed workforce planning software DELMIA Quintiq of Dassault Systèmes. The hosted service will allow to scale with your multi resource planning operation over time.

The managed service incudes key capabilities like:

• Multi-resource Capacity Planning, Shift planning, Travel time matrix, Task- and activity planning, Labor rule management, Absence management, Ergonomic rostering, Mobility , Self scheduling, Cyclic Plans, Travel time GIS service, Time and Attendance, Asset Planning, Customer engagement.